| 摘要: |
| 通过对医院医技检查沟通服务中涉及的重点环节进行分析，查找存在的各项问题，结合医院制定的“医疗服务重点环节沟通指南”指导手册，对重点服务问题进行改进和完善。比较医技窗口服务投诉情况、医院医技部门患者综合满意度调查发现， “医疗服务重点环节沟通指南”在临床应用后，医技检查部门服务有了明显的改善。 |
| 关键词: 医患沟通 服务 医技检查 |
| DOI： |
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| 基金项目: |
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| Practice Exploration of the Key Aspects Improvement of Communication-service Window of Medico-technical Examination |
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| Abstract: |
| Through the analysis of key aspects of communication-service during medico-technical examinations，the existing problems are found. Through combining with “Medical Service Key Links Communication Guidance”, the key service problems are improved and perfected. Through the comparison of medico-technical window service complaints, and the investigation of medico-technical departments’ patients comprehensive satisfaction degree, and after the implementation of “Medical Service Key Links Communication Guidance”, the service of medico-technical departments’ service improved significantly. |
| Key words: doctor-patient communication,service,medico-technical examination |
