| 摘要: |
| 按照北京市医院管理局工作的要求，我院推进实行非急诊全面预约挂号，在多渠道预约挂号、号源梳理、流程再造、便民措施方面重点展开工作，有效改善了既往门诊服务中“三长一短”的现状，提升了患者满意度及一定的社会效益。 |
| 关键词: 非急诊 多渠道预约挂号 号源梳理 流程再造 便民措施 |
| DOI： |
|
| 基金项目: |
|
| Exploration and Practice of Non-emergency Overall Appointment Register in the Hospital |
|
| () |
| Abstract: |
| According to the requirements by the Hospital Authority of Beijing, our hospital propels the non-emergency treatment overall appointment register, and pays special attention to multiple-channel appointment register, register source arrangement, process reengineering and convenience-for-people measures, to effectively improve the “three-long and one-short” phenomenon in outpatient service in the past, and improves patient satisfaction and certain social benefit. |
| Key words: non-emergency,multiple-channel appointment register,register source arrangement,process reengineering,convenience-for-people measure |
