| 摘要: |
| 随着医药卫生体制改革的深入发展和公众对医疗资源需求的逐年上升，门诊预约系统的推广和完善成为医院创新改革的重要内容。文章结合已有的国内外研究成果以及调研情况，分析了目前门诊预约系统中的科学管理问题，并提出相应对策及建议。 |
| 关键词: 门诊预约系统 预约时段 预约容量 超订 |
| DOI： |
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| 基金项目: |
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| Analysis of Management Problems in Outpatient Appointment System |
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| Abstract: |
| With the public having the urgent needs of healthcare service system, the outpatient appointment system is helpful to realize the creative resolution of healthcare system. The research of appointment system is reviewed and the management problems are discussed. Finally，countermeasures and suggestions are proposed. |
| Key words: outpatient appointment system, appointment slots, appointment capacity, overbooking |
