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以服务为导向临床科室绩效考核与薪酬分配模式研究
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摘要:
运用文献荟萃分析和专家咨询方法,陈述了临床科室绩效考核的内容和维度,提出了以服务量为核心,以服务质量、患者满意度、成本控制、技术含量和风险程度、教学科研为主要内容的临床科室绩效考核框架,分析了框架中各个维度在薪酬分配上的组合模式,以及适用的医院类型。
关键词:  临床科室  绩效考核  薪酬分配制度  服务导向
DOI:
基金项目:
Associated Model of Service-oriented Clinical Departments’ Performance Evaluation and Salary Distribution
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Abstract:
The methods of literature review and expert consultation have been employed to define the contents of service-oriented performance evaluation of clinical departments, which are workload, service quality, patient satisfaction, cost control, risk level, teaching and scientific research. The combinatorial patterns of all these dimensions in salary distribution have been developed and the applicable types of hospital have been suggested.
Key words:  clinical department, performance evaluation, salary distribution system, service-orientation

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