| 摘要: |
| 柳州市人民医院通过构建“调和满意度模型”，即应用模型的核心是让患者在就医环境、医疗设备、医辅服务、服务态度、医护技术、诊疗效果、服务价格方面体验到更多的满足，同时让医院员工在工作本身、背景、群体、回报、管理5个方面体验到更多的满足，全面改善了患者就医体验。 |
| 关键词: 病人 就医体验 满意度 |
| DOI： |
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| Construction and Practice of “Reconcilable Satisfaction Model” in the Hospital |
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| Abstract: |
| Through the construction of “ reconcilable satisfaction model”, Liuzhou People’s Hospital makes the patients more satisfied on medical environment, medical equipment, medical auxiliary service, service attitude, medical technology, medical effect and service price, etc; and at the same time, the hospital makes medical staffs feel more satisfied on work itself, background, medical team, payoff and management. In this way, patients’ medical experience is improved. |
| Key words: patient,medical experience,satisfaction |
