| 摘要: |
| 患者满意度是衡量治疗结果和医疗服务质量的重要尺度，也是卫生行政部门对医院实行监督管理的有效手段。通过综述传统患者满意度监测中的不足，分析第三方监测的优势，并以某大型综合性三甲医院为例，介绍第三方监测的可行性方案和实施效果，为其他医院开展患者满意度的第三方监测提供依据。 |
| 关键词: 患者满意度 第三方监测 医患交互 深度访谈 |
| DOI： |
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| 基金项目: |
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| Thought and Practice of the Third Party Monitoring of Patients’ Satisfaction |
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| Abstract: |
| Patients’ satisfaction is an important method to measure the outcome of treatment and the quality of medical service, it is also an effective means for the health administrative department to supervise and manage the hospital. Through the summarizing the demerits of the traditional patient satisfaction, it will analyze the merits of third party monitoring. Take a large size Tertiary comprehensive hospital as an example, it will introduce the feasibility of the third party monitoring and its implementation effects, and provide the basis for the third party of other hospitals to carry out monitoring of patient’ satisfaction. |
| Key words: patients’ satisfaction,the third party monitoring,doctor-patient interaction,depth interview |
