| 摘要: |
| 通过开展 “两围绕”服务活动，即“行管后勤科室围绕临床一线服务、医护人员围绕患者服务”，探讨改善患者就医体验的服务模式。一是建立行管后勤科室围绕临床一线的主动服务机制；二是多措并举建立医护人员优质服务机制；三是利用信息技术优化流程就诊流程；四建立长效机制持久纵深推进。 |
| 关键词: 就医体验 医疗服务 就诊流程 |
| DOI： |
|
| 基金项目: |
|
| Practical Exploration of Improving Patients’ Medical Experience in the Hospital |
|
| () |
| Abstract: |
| The hospital carries out “Two-Center on” service to improve service model of the patients’ medical experience, which is administration centers on clinical care and medical care staff centers on patient. Firstly, an active service mechanism of administration centered on clinical care is established. Secondly, various measures are taken to establish the high-quality service mechanism of medical care service. Thirdly, treatment process is optimized with information technology. Fourthly, a sustained and in-depth promotion long-term mechanism is established. |
| Key words: medical experience, medical service, visit process |
