| 摘要: |
| 积极借鉴“医患友好度”理念，以患者为中心，通过实施信息化便民服务、全方位志工服务、人性化安宁疗护、精细化流程改造、规范化窗口服务、电子化医德考评、持续性人文管理、立体式健康促进等8项核心工作的做法， 提升患者满意，促进医患和谐。 |
| 关键词: 医患友好度 信息化 人文 |
| DOI： |
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| 基金项目: |
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| Practice of Improving Doctor-patient Friendly Level in Shaoxing City People’s Hospital |
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| Abstract: |
| Through taking patient as the center，“doctor-patient friendliness” concept is actively learned from，the information service，the full range of volunteer service，humanized hospice，fine process of transformation，standardized window service，electronic medical ethics appraisal，persistent humanistic management，three-dimensional health promotion and other eight core work，patient satisfaction is improved，and harmony between doctors and patients is promoted. |
| Key words: doctor-patient friendliness,informatization,humanity |
