| 摘要: |
| 目的 构建医院服务文化的逻辑模型并检验其有效性。方法 在理论与质性研究的基础上，通过探索性因子分析构建出医院服务文化的假设模型，再对样本数据进行验证性因子分析证明假设模型的合理性和正确性。结果 （1）探索性因子分析提取到8个因子，可解释总方差的83.498％；（2）整体的Cronbach’s α为0.899，各个因子的Cronbach’s α系数分布在0.773～0.952之间；（3）验证性因子分析结果为χ2／df＝2.36，RMSEA＝0.049，NFI、NNFI、CFI、IFI、 GFI、AGFI均大于0.9，RMR和SRMR均小于0.05。结论 医院服务文化模型由归属感、成就感、能力发展、自我调和、人性化、有效沟通、效能性、共赢性8个因子构成，相关拟合指标表明该模型得到了很好的验证。 |
| 关键词: 医院 服务文化 模型 |
| DOI： |
|
| 基金项目: |
|
| Construction and Empirical Study on the Localization of Hospital Service Culture Model |
|
| () |
| Abstract: |
|
Objective To construct the logic model of hospital service culture and to test its effectiveness. Methods In the theory and the basis of qualitative research, and through exploratory factor analysis, constructing the hypothesis model of hospital service culture，then through the sample data by confirmatory factor analysis, proving the rationality and correctness of the model assumptions. Results (1)The exploratory factor analysis extracts 8 factors can explain 83.498% of the total variance; the overall Cronbach’s alpha is 0.899. (2)Each factor of Cronbach’s alpha coefficient ranges from 0.773 to 0.952. Confirmatory factor analysis results are thatχ2／df=2.36, RMSEA=0.049，NFI，NNFI，CFI，IFI，GFI and AGFI are greater than 0.9，and RMR and SRMR values are less than 0.05. Conclusion The constitutive model of hospital service culture is composed of sense of belonging，sense of achievement，ability development，self harmony, humanization，effective communication，efficiency and win-win factors. Related fitting index shows that the model has been well validated. |
| Key words: hospital,service culture,model |
