| 摘要: |
| 为满足就诊患者及家属对高质量医疗服务的需求，提高急诊科室的医疗服务质量，减少医患冲突的发生，为急诊病人争取更多的抢救时间。针对当前急诊科存在的问题，设计并实施基于人性化角度的“一站式服务”方式与措施。“一站式服务”不仅提高医疗服务质量和效率，同时也简化了诊疗流程，增强了医务人员的服务意识，提高了患者的满意度。 |
| 关键词: 急诊 一站式服务 急诊绿色通道 |
| DOI： |
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| 基金项目: |
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| Design and Optimization of One-Stop Service in Emergency Department Based on Humanization |
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| Abstract: |
| In order to meet the needs of patients and their families for high-quality medical services, improve the quality of medical services in emergency departments, reduce the doctor-patient conflicts, and strive for more rescue time for emergency patients, and through aiming at the problems existing in the emergency department， the “one-stop service” in hospital emergency department is designed and implemented based on the orientation of humanity. “One-stop service” not only improves the efficiency of medical services, enhances the quality of medical services, but also simplifies the treatment process, enhances the medical staff awareness of service, and improves the satisfaction of patients. |
| Key words: emergency, one-stop service, emergy green channel |
