| 摘要: |
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目的
分析精益管理应用于微创手术患者对护理满意度的影响。
方法
选择2012年1—12月530例入住我院行微创治疗的患者作为管理前组，同时应用精益管理理念和方法选择2013年1—12月400例同类患者作为管理后组，比较两组患者对护理满意度差异。结果 管理后组明显优于管理后前组(P <0.05)。结论 精益管理有效改善了护理服务的质量，提高了微创手术患者对护理服务的满意度，同时促进了护理人员综合能力的提高，减少医疗设备的完好率，保证了手术的顺利完成。 |
| 关键词: 精益管理 护理服务 满意度 |
| DOI： |
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| Study of Nursing Satisfaction for Lean Management in Patients with Minimally Invasive Surgery |
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| Abstract: |
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Objective
To study the nursing satisfaction for lean management in patients with minimally invasive surgery. Methods 530 patients with minimally invasive surgery from January to December, 2012 were included as control group. 400 outpatients after QCC management from J January to December, 2013 were included as observation group. The nursing satisfactions of the two groups were compared. Results The differences were statistically significant (P<0.05). The satisfaction of outpatients after management in nursing services, outpatient service environment, technology, service attitude, health education were higher than before management (P<0.05). SF-36 and satisfaction scores were significantly higher after management than that before management (P<0.05). The responsibility, self-confidence, enthusiasm, communication ability and problem solving ability after management were also higher than before management(P<0.05). Conclusion Lean management continuously improves nursing service quality, improves the satisfaction degree of patients’ nursing service, promote the enhancement of nursing staff comprehensive ability, decrease the perfect ratio of medical equipment, and ensure the completion of the operation. |
| Key words: lean management, nursing service, satisfaction degree |
