| 摘要: |
| ??????? 目的
初步构建基于“患者体验”的医疗服务质量关键指标体系。方法 通过检索国内外相关文献，构建指标体系框架和专家咨询表并进行2轮专家咨询，确定了基于“患者体验”的医疗服务质量关键指标体系。结果 构建基于“患者体验”的医疗服务质量关键指标体系，一级指标有有形性、可靠性、反应性、保证性、关怀性和连续性6个，二级指标28个，三级指标83个。结论 基于患者体验的医疗服务质量关键指标体系具有很强的实用性，为患者体验量表开发奠定基础。研究结果对于改进我国医疗服务质量评价手段和策略具有重要意义。 |
| 关键词: 德尔菲法 患者体验 关键指标体系 医疗服务质量 |
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| Establishment of Medical Services Quality Key Indicators Based on the Patients’ Experience |
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| Abstract: |
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??????? Objective To establish key indicators based on medical services quality of patients’ experience. Methods By retrieving the relevant domestic and foreign literature, the suggestions to evaluate these indexes from two rounds of expert consultation index weights were calculated to determine the evaluation index system. Results The key indicator system on medical services quality of patients’ experience was developed. The first indicator has the features of tangibility, reliability, responsiveness, assurance, care and continuity. There were 28 indicators in the second indicator and about 83 in the third. Conclusion The key indicator system on medical services quality of patients’ experience has good content validity and depth.Research result has important meaning in the improvement of quality appraisal and countermeasures of medical serice in China. |
| Key words: Delphi Method,patient experience,key indicators system,medical services quality |
