| 摘要: |
| ?????? 目的
对上海市医院预约诊疗服务的实施效果进行分析，为今后预约诊疗服务工作的推进提供参考依据。方法 通过现场问卷、专家小组访谈、数据采集等方式，了解预约诊疗服务实施效果。结果 预约诊疗服务的信息系统、服务系统、管理系统和评价系统逐渐完善，并在预约诊疗服务的实施过程中发挥出巨大作用。结论 预约就医模式已经逐步被患者所接受，其能有效减少患者就医中的无效等候时间，缓解目前存在“看病难”、医疗资源分配不合理等问题，但无法从根本上解决医疗资源稀缺、供求关系不均等的问题。 |
| 关键词: 预约诊疗 医院 评价分析 |
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| Analysis of the Implementation Effect the Clinic Appointment Service in Shanghai Hospital |
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| Abstract: |
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????? Objective
To analyze effect of the implementation of the clinic appointment service in Shanghai hospital for providing a reference for the future clinic appointment service work advancement. Methods Understanding the effect of the implementation in the clinic appointment service through on-site surveys, expert group interviews and data collection. Results Clinic appointment service information system, service system, management system and evaluation system are gradually improved, and play a huge role in the implementation process of the clinic appointment. Conclusion Clinic appointment model has gradually been accepted by the patients. It not only can decrease the invalid waiting time of the patients in the medical treatment, but also can ease “difficult in seeing doctors’. And it can solve the problem in unreasonable distribution of medical resources as well. However, the clinic appointment can not fundamentally solve the problem of scarce medical resources, inequality of supply and demand relationship?. |
| Key words: clinic appointment service, hospital, evaluation and analysis |
