| 摘要: |
| 通过分析医院面临的内外环境，把平衡计分卡运用到医院绩效管理中，建立了财务收益、客户、医疗服务、学习与成长多角度的绩效评价体系，经过不断完善和改进，取得了患者满意、职工积极性提高、医院可持续发展的良好效果。 |
| 关键词: 绩效管理 公立医院 平衡计分卡 |
| DOI： |
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| 基金项目: |
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| Application and Practice of Balanced Scorecard in Public Hospital Performance Management |
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| Abstract: |
| Through the analysis of hospital faced with internal and external environment, the balanced scorecard to apply hospital performance management, the establishment of a financial income, the customer, health service, learning and growth of the multiple performance evaluation system, through continuous improvement, has obtained the patients satisfaction, staff enthusiasm, improve the sustainable development of hospital good situation. |
| Key words: performance management, public hospital, balanced scorecard |
