| 摘要: |
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在住院药房进行品管圈活动推进工作，通过系统培训，按照品管圈活动的主要步骤实施，即主题选定、现状把握、目标设定、解析、对策拟定与实施、效果确认、作业标准化等。病区对住院药房投诉频次由改善前的平均8.4次/天降到3.9次/天,病区药学服务质量得到明显改善,提高了病区对住院药房工作的满意度，工作人员的软环境也得到了相应改善。 |
| 关键词: 品管圈 住院药房 病区 药学服务 |
| DOI： |
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| Exploration and Practice of QCC Measures in Improving the Working Quality of Hospital Pharmacy |
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| Abstract: |
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Quality Control Circle”? was implemented, including subjucts selected, current situationg?graspgoal setting, analysis, countermeasure,planning and implement,result comfirm,and operation standardization etc.?It is?complained?that hospital pharmacy from inpatient area has been decreased to the average of 3.9 times per day compared to the previous 8.4 times per day. Hospital pharmacy service quality has markedly improved.And the working environment has also been improved. |
| Key words: Quality Control Circle,inpatient,ward,pharmacutical service |
