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目的
探讨自助服务模式对缓解门急诊病人“看病难”的效果。方法 以医院信息系统为平台，设计开发门急诊自助服务应用系统。结果 实现了自助挂号、自助取单、自助划卡扣费、自助费用查询及服务质量自助评价等功能，消除了挂号、取单及缴费等需排队等待的环节。结论 自助服务模式的实施，优化了病人就诊流程，提高了工作效率，降低了运营成本，“三长一短”难题得到根本解决。 |
| 关键词: 门急诊管理 信息技术 自助服务模式 |
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| Practice of Building Self-help Pattern for Clinic and Emergency Treatment |
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| Abstract: |
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Objective
To explore the efficiency of self-help pattern for reducing out-patients and emergency patients’ difficulty in “seeing doctors”. Methods Based on the hospital information system, self-help application system for clinic and emergency was designed and developed. Results Self-help registration, self-help list taken away, self-help billing, self fee query and self-help service quality evaluation have been achieved, which efficiently reduce patients’ waiting time. Conclusion The implementation of self-help pattern has optimized the clinic process, improved the work efficiency and reduced operation cost, and the “three long and one short” problem (long time to register, long wait to see a doctor, long wait to receive their drugs but only a short time with the doctor) is improved. |
| Key words: clinic and emergency management, information technology, self-help pattern |
