| 摘要: |
| 对三级医院医疗质量管理现状进行调查，结果发现：调研医院的职工质量管理观念较为淡薄，管理者未能采用行之有效的现代管理方法进行质量管理；医疗服务流程存在较大缺陷，缺乏完善的质量管理制度、标准及医疗质量的系统评价体系；提出三级医院应以患者为中心，按照患者需求实施流程管理，并通过完善的制度和评价体系，提高医院的整体管理水平。 |
| 关键词: 三级医院 医疗质量 管理 |
| DOI： |
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| 基金项目: |
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| Study on Questionnaire Survey Medical Service Quality Management of 50 Tertiary Hospitals |
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| Abstract: |
| The investigation carried out on the medical quality management of tertiary hospitals exposes the following problems：the hospital employees are indifferent to the concept of quality management；the regulators fail to adopt the modern effective management methods to perform the quality management；and comparatively large defect exists in the medical service process，which is deficient in complete quality management system，standards，and evaluation system of medical quality.Tertiary hospitals should follow the following principles：focused on the patients；regulate the process according to the demands of patients；and improve the whole management level through complete system and evaluation system. |
| Key words: tertiary hospital,medical quality,management |
