| 摘要: |
| 通过对S医院的2次调研，分析患者对医院各职能部门的满意度感知，并进行帕累托影响因素分析，对管理管理过程中应该着重处理的方面探索性地提出建议。 |
| 关键词: 满意度 医院管理 帕累托ABC分析法 |
| DOI： |
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| 基金项目: |
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| Empirical Studies of Hospital Management Based on a Survey of Patient Satisfaction |
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| Abstract: |
| two researches were conducted in S hospital, satisfaction perceptions of each functional department were analyzed， and Pareto analysis of influencing factors was conducted. Some suggestions were proposed in management process. |
| Key words: satisfaction, hospital management, Pareto ABC analysis |
