| 摘要: |
| 介绍了双向沟通的由来及在门诊管理中应用的理论基础，阐述了医院门诊管理中开展双向沟通的实施步骤，以湖北省肿瘤医院的门诊医患面对面双向沟通活动为实例说明了双向沟通应用于门诊管理中取得的成效，并分析了实践中需注意的几个要点。 |
| 关键词: 双向沟通 门诊管理 应用 |
| DOI： |
|
| 基金项目: |
|
| The Application of the Two-way Communication Theory in the Management of the Outpatients Department in Hospital |
|
| () |
| Abstract: |
|
Firstly， the origin of the two-way communication and the steps of its application in the outpatient management has been introduced in the essay. Then the performance of its application in the outpatient management has been illustrated by taking the case of outpatients department of Hubei Cancer Hospital. Finally, the main points need to be especially concerned in practice have been analyzed in detail. |
| Key words: two-way communication, out-patient management, application |
